• Newton-Wellesley Hospital’s Journey to High Reliability

    Newton-Wellesley Hospital’s Bert Thurlo-Walsh, R.N., MM, CPHQ, Assoc. CQO/V.P., Patient Experience & Medical Staff Services and Dr. Janet C. Larson, Chief Quality & Experience Officer were invited to the Health Research and Educational Trust (HRET) Hospital Improvement Innovation Network (HIIN) The Journey Ahead national conference in San Diego last month to present their hospital's ...» Full Article
  • BID-Needham Sustaining Change: Creating a Hospital Culture of Safety

    In 2013, during a period of significant institutional growth, Beth Israel Deaconess Hospital–Needham (BID–Needham) began an organization-wide effort to enhance its commitment to patient safety, employee engagement, and patient and staff satisfaction. As a result if its efforts, BID-Needham’s scores on the AHRQ Culture of Safety Survey rose to the 98th percentile rank within one year of im...» Full Article
  • RI’s Kent Hospital Advances the Culture of Safety

    Kent Hospital’s Good Catch Award is a way to demonstrate the hospital’s commitment to keeping patients, visitors and employees safe by rewarding those individuals who "speak up" to prevent harm and improve the culture of safety. The Good Catch Award creates positive incentives for providers and staff to report patient safety events. Kent Hospital’s staff strives continuously to enhance th...» Full Article
  • At Cambridge Health Alliance, Delaying Baby’s Bath Improves Baby’s Health

    Imagine you're a newborn, contentedly relaxing in a dark and warm place, bathed in amniotic fluid, when suddenly - BAM! - you're out in the world, surrounded by strange people, who are smiling and cooing at you but who are, nonetheless, very, very strange. "It's the greatest adventure of their lives," says Cheryl McInerney, R.N., IBCLC, a lactation consultant at Cambridge Health Alliance. "And ...» Full Article
  • Boston Medical Center Tackles Alarm Fatigue and Noise

    Hospitals around the country are grappling with the issue of alarm fatigue. The concern is that the constant noise of equipment alarms on hospital inpatient floors is so overwhelming that nurses can become desensitized, thereby creating potential patient safety risks. This issue is so pervasive that the Joint Commission--the accrediting body for hospitals nationwide--is implementing a new national...» Full Article
  • Lawrence General Hospital Boosts Safety & Satisfaction with Initiative Care

    There is always a lot of talk about the power of teamwork and successful teams yet there is little talk of what actually defines a great team. This 2011 article in Advance for Nurses discusses how nurses on a med/surg floor at Lawrence General Hospital improved patient safety through making hourly "rounds with purpose"....» Full Article
  • MetroWest Medical Center Demystifies Outpatient Satisfaction

    For MetroWest Medical Center, a 319-bed regional healthcare system with hospital campuses and outpatient facilities in the adjacent towns of Framingham and Natick, Mass., seven was just the right number of tactics needed to put its outpatient scores where they belonged - at the top. In fact, throughout fiscal year 2011, MetroWest's outpatient scores have consistently remained above the 96th percen...» Full Article
  • Spaulding Rehab Cape Cod Reduces Adverse Drug Events

    Since its physicians began using a new Computerized Physician Order Entry (CPOE) system when prescribing drugs and after it set up a peer-review panel that assessed medication errors, Spaulding Rehabilitation Hospital - Cape Cod in Sandwich has reduced Adverse Drug Events (ADEs) by 61%.

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