Our Mission & Promise

PatientCareLink (PCL): Mission and Promise


To deliver transparent quality and safety information from hospitals to patients, families and other healthcare stakeholders.

Healthcare Provider Promise

PatientCareLink participants promise and are committed to following the Five Guiding Principles:

  1. Advancing Healthcare Quality and Patient Safety
  2. Providing Hospital Staffing that Meets Patient Needs
  3. Making Healthcare Data and Performance Measures Transparent and Publicly Available
  4. Empowering Patient & Families in their Healthcare Choices
  5. Promoting Development/Advancement of the Healthcare Workforce in a Safe, Respectful and Supportive Work Environment