MetroWest Medical Center Demystifies Outpatient Satisfaction

For MetroWest Medical Center, a 319-bed regional healthcare system with hospital campuses and outpatient facilities in the adjacent towns of Framingham and Natick, Mass., seven was just the right number of tactics needed to put its outpatient scores where they belonged - at the top. In fact, throughout fiscal year 2011, MetroWest's outpatient scores have consistently remained above the 96th percentile, and the goal is to bring them even higher. MetroWest's success was featured in this article of partners, a publication of Press Ganey.