Our Mission
5 Principles of PatientCareLink

Healthcare Provider Data

Hospital Data


Voluntary unit-by-unit reports on caregiver staffing levels updated on an annual basis for over 750 hospital units including emergency departments.  


  • Mortality
  • Readmission 



Data on key hospital performance issues updated quarterly on pressure ulcers, patient falls, heart attack, heart failure, and more.

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Home Health
Agency Data


Data on individual home healthcare agencies' performance, including timely initiation of care, patient/family medication education, depression assessment, and more.

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The Committee for Quality Hospital Care

The Committee for Quality Hospital Care has launched www.QualityHospitalCare.com that explains why government-mandated nurse staffing ratios are a bad idea and should be rejected by Massachusetts voters. See and hear front-line nurses from hospitals throughout Massachusetts discuss ratios in their own words.


From Multiple Angles, Readmission Rates Are Decreasing

A variety of different measures all point to one inescapable fact: readmissions of Medicare patients at Massachusetts hospitals are steadily decreasing, according to a new MHA analysis.

Statistics over the past decade show that Massachusetts hospitals, as well as hospitals nationwide, over the past decade at first had incremental improvements in readmissions before experiencing a significant drop beginning in 2012.  The improvements may be due to the increased focus on the issue that hospitals undertook in response to Medicare readmission penalties that the federal government instituted in recent years.



Navigating the Hospital Compare Website - TUTORIAL

Because an informed consumer is a necessary part of an efficient, cost-effective and safe healthcare system, the Massachusetts Hospital Association, through the direction of its Trustee Advisory Council - comprised of hospital leaders from throughout the commonwealth - has developed a brief tutorial to assist the public navigate the Hospital Compare website.

The web-based, instructional tool will show you how to choose hospitals for comparison, find their scores on readmissions and infections by way of illustration, and explain some of the statistical concepts behind the measurements.  The tool will give you the skills to further explore Hospital Compare and its other available quality and safety measures.


Quality & Safety Corner

If you're a reader of the Massachusetts Hospital Association's (MHA's) Monday Report newsletter, you'll have noticed its new Quality & Safety Corner, featuring news relating to the core mission of all Massachusetts hospitals: providing safe, high-quality care to all patients. MHA with its hospital membership is currently engaged in a series of initiatives to reduce infections and readmissions, and to report on our achievements.  Quality improvement work in healthcare settings is precise, meticulous work with little margin for error and the need for constant dedication and surveillance.

Massachusetts hospitals are encouraged to share with MHA your stories so we can share them with Monday Report's subscribers. Send your story ideas to MHA's John LoDico at jlodico@mhalink.org.


Massachusetts Hospitals are Working Hard to Ensure Patient Safety

For example, take the Massachusetts Hospital Engagement Network (MA HEN) which up to 31 hospitals in the state have participated in over the past three years and which MHA has coordinated. Under MA HEN, participating hospitals adopt new practices to help achieve the ambitious quality-and-patient-safety improvement goals of reducing all cause preventable harm by 40% and cutting readmissions by 20%. The MA HEN, which ended in December 2014, led to proven, measureable success in improving patient care by preventing 3,290 harms with an approximate cost savings of $25 million.

Or take MHA's participation in the Choosing Wisely Massachusetts campaign led by Massachusetts Health Quality Partners (MHQP). Hospitals and others are coming together to encourage patients to discuss with their physicians whether diagnostic imaging in the treatment of lower back pain and persistent headaches is appropriate. The goal is to help erase the long-held misconception that "more" care equals "better" care.

Massachusetts hospitals are also leading the effort against opioid addiction. Hospitals are currently adopting the recommendations from MHA's Substance Abuse Prevention and Treatment Task Force that will assist in reducing the number of opioid pain prescriptions from hospital EDs and result in a corresponding reduction in the number of opioid overdoses that are occurring in Massachusetts.


Ebola Preparedness: Massachusetts Hospitals Stand Ready if Need Arises

Massachusetts' world-renown hospitals offer some of the highest quality healthcare services across the nation. Our excellence in disaster response was evident during the life-saving efforts put forth after the Boston Marathon bombings and was the result of a long standing commitment to train providers and treat emergency health issues on every level. Similarly, all Massachusetts hospitals have established policies for containing and treating contagious diseases. Rapid response teams have been in place at Massachusetts hospitals for years, and have effectively addressed public health risks such as Anthrax, SARS, H1N1, MERS and more in the recent past.



MHA's Statewide Performance Improvement Agenda:

Patient safety and high quality care are priorities at Massachusetts hospitals, and Bay State hospitals are national leaders in voluntary reporting of patient quality and safety information. Massachusetts hospitals are committed to doing even more to improve healthcare quality and patient safety. The Massachusetts Hospital Association (MHA) Board of Trustees has unanimously endorsed an association-wide initiative to move beyond public reporting and transparency to make measurable, concrete improvements in hospitals' performance.

MHA Board Endorsed Quality and Safety Goals are:

1. Reduce preventable hospital acquired conditions of CAUTI, CLABSI and SSI by 40% by 2015
2. Reduce preventable readmissions by 20% by 2015


For Patients & Families


PatientCareLink (PCL)

PCL is more than data; it's about providing useful information to patients and their families. We hope that you will use this information to understand your hospital care and/or home health care, learn more about your care team, discover what your hospital or home health agency is doing to improve care, and find out how you can participate in making your care safer.

  • Understanding PatientCareLink Data
  • Evaluating Quality of Care
  • Who's Who on your Hospital Team
  • Who's Who on your Home Healthcare Team
  • Participating in your Care

April 16th, 2015 is National Healthcare Decision Day

It is a day to inspire, educate and empower the public and providers about the importance of advance care planning.



Improving Patient Care 

MHA Hospital Engagement Network (HEN):


MHA is leading an innovative statewide initiative to reduce inpatient harm, in association with AHA's Health Research & Educational Trust.
Read more here