Beth Israel Deaconess Medical Center among the first-ever awardees in the National Awards Program to Recognize Progress in Eliminating Healthcare-Associated Infections CDC: Hospitals continue progress in preventing infections American Heart Association: Improvements in Door-to-Balloon Time in the US - 2005 to 2010 Thomson Reuters Top 10 Health Systems of 2011 UMass Memorial Diabetes Scorecard Cooley Dickinson Hospital: Better-than-National Infection Rate Drops Further Following UV Room Disinfection Mercy Medical Center, Implements a Program to Decrease Pressure Ulcers Lawrence General Hospital: Runner Up: Med/surg unit boosts safety and satisfaction with initiative care MetroWest Medical Center Demystifies Outpatient Satisfaction Partners Study on Falls Featured in JAMA Winchester Hospital: A Focus on Outcomes Southcoast Health System: Reducing the Use of Safety Sitters Partners: Coordinating Care for High-Risk Patients New Bedford Rehab's use of volumetric capnography Winchester Hospital -- Reducing IV-associated bloodstream infection Newton-Wellesley Hospital: eMAP Rx for Medication Errors? Reducing Surgical Site Infections at New England Baptist Hospital Milton Hospital Reduces Catheter-Associated Urinary Tract Infections Cooley Dickinson Hospital's Positive Culture Led to Pressure Ulcer Improvements Beverly Hospital Implements Nurse-Led Program to Reduce Patient Falls Boston Medical Center Nurses Teach Pressure Ulcer Prevention Two Hospitals are Co-Winners of Betsy Lehman Patient Safety Award Making Strides at Jordan Hospital to Reduce Falls Telling Your Hospital's Story Public Reporting of Serious Reportable Events Winchester Hospital's Hand-Hygiene Competency
Success Stories

Success Stories

Hospitals are active in a broad range of patient care measurement, evaluation and improvement activities. In addition to the "numbers," it's important to understand the stories that lead to improvements in patient outcomes. The hospitals featured here are proud to share with you their success stories in making hospital care better and safer.

Success Stories

Beth Israel Deaconess Medical Center among the first-ever awardees in the National Awards Program to Recognize Progress in Eliminating Healthcare-Associated Infections

The US Department of Health and Human Services has named Beth Israel Deaconess Medical Center among the first-ever awardees in the National Awards Program to Recognize Progress in Eliminating Healthcare-Associated Infections.

 

CDC: Hospitals continue progress in preventing infections

The Centers for Disease Control and Prevention today announced significant gains in hospitals' efforts to prevent healthcare-associated infections in 2010. These include a 33% reduction in central line-associated bloodstream infections, 18% reduction in healthcare-associated invasive MRSA (methicillin-resistant Staphylococcus aureus), 10% reduction in surgical-site infections, and 7% reduction in catheter-associated urinary tract infections, according to data submitted to the CDC's National Healthcare Safety Network.

 

American Heart Association: Improvements in Door-to-Balloon Time in the US - 2005 to 2010

The door-to-balloon (D2B) time (the time it takes for a hospital to treat a heart attack patient after he or she arrives at the hospital) has fallen significantly since the launch of the D2B Alliance campaign in 2006. The biggest improvements were observed in groups that initially had the worst times, including patients over 75 years of age, women, and blacks. Researchers analyzed nationwide hospital data, collected by the Centers for Medicare & Medicaid Services, from more than 300,000 patients, from January 1, 2005, to September 30, 2010. The recent progress stems from a nationwide effort between federal agencies, healthcare organizations and doctors to improve heart attack care and outcome by accelerating treatment.

 

Thomson Reuters Research Identifies Top 10 U.S. Health Systems

Thomson Reuters released its third annual study identifying the top 10 U.S. health systems based on quality of care, efficiency, and patient satisfaction. [Including Cape Cod Healthcare, Hyannis, MA; CareGroup Healthcare System, Boston, MA; and Partners Healthcare, Boston, MA]. Compared with their peers, the Thomson Reuters 10 Top Health Systems saved more lives, caused fewer medical complications, made fewer medical errors, followed recommended standards of care more closely, released patients half a day sooner on average, and scored better on patient satisfaction surveys.


UMass Memorial Offers "Scorecard" To Patients With Diabetes

One of the biggest challenges with managing diabetes is motivating patients to take an appropriately active role in their health. To help meet this challenge, UMass Memorial Medical Center has launched a pilot program to test an innovative diabetes management "scorecard."

 

Cooley Dickinson Hospital:  Better-than-National Infection Rate Drops Further Following UV Room Disinfection

In America's hospitals, approximately one in 20 patients will contract a hospital-acquired infection (HAI). At Cooley Dickinson Hospital last year, one in 129 patients got an HAI.
Now, those better odds of avoiding an infection at Cooley Dickinson have improved even further, as the hospital has documented a groundbreaking 82 percent drop in one type of infection, Clostridium difficile
(C. diff), a nasty germ that can cause diarrhea, sepsis and even death.

 

Mercy Medical Center, Implements a Program to Decrease Pressure Ulcers

As the Centers for Medicare & Medicaid Services (CMS) continue to provide less payment for hospital acquired pressure ulcers, increased demands are placed on nurses to reduce the number of patients who acquire these conditions. As pressure-ulcer incidence rates continue to rise, more hospitals are implementing intervention and prevention programs in order to combat pressure ulcer occurrence and improve patient care.

 

Lawrence General Hospital:  Runner Up:  Med/surg unit boosts safety and satisfaction with initiative care

There is always a lot of talk about the power of teamwork and successful teams yet there is little talk of what actually defines a great team. I believe this year's honors for the best nursing team should be bestowed upon the nurses of Russell 4.

MetroWest Medical Center Demystifies Outpatient Satisfaction

For MetroWest Medical Center, a 319-bed regional healthcare system with hospital
campuses and outpatient facilities in the adjacent towns of Framingham and Natick, Mass., seven was just the right number of tactics needed to put its outpatient scores where they belonged - at the top. In fact, throughout fiscal year 2011, MetroWest's outpatient scores have consistently remained above the 96th percentile, and the goal is to bring them even higher. MetroWest's success was featured in this article of partners, a publication of Press Ganey.

 

Winchester Hospital: A Focus on OutcomesLike all hospitals, Winchester Hospital has its share of preventable harm events and, like all hospitals, it is constantly striving to improve. In 2008, Winchester Hospital experienced 108 preventable harm events in five categories: serious medication errors; surgical site infections; ventilator-associated pneumonia; falls with serious injury; and central line-associated bloodstream infections. At the close of 2010, this number had dropped to four. The goal for 2011 is zero. Winchester's passion for improvement inspired leaders at the Institute for Healthcare Improvement (IHI) to invite hospital leaders and staff to share these results at an international webinar. A team of health care leaders from Denmark that participated in the webinar subsequently sent staff members to visit Winchester Hospital to learn first-hand from our performance improvement efforts.
Click on the link above to read of Winchester Hospital's remarkable achievements.

 
 
Southcoast Health System: Reducing the Use of Safety Sitters

 

Southcoast Health System's well thought-out program to reduce patient "sitters" - the individuals who spend time with patients to ensure that they do not fall and injure themselves - makes sense financially for the system, but has its genesis in improving patient safety and strengthening the caregiving team.The changes go far beyond the two new titles - Patient Care Observer and Therapeutic Assistant. Southcoast, which is the parent of Charlton Memorial Hospital (Fall River), St. Luke's Hospital (New Bedford), and Tobey Hospital (Wareham), instituted a whole new program of re-training, clustering of fall risk patients, more coordinated handoffs between caregivers, plus new equipment, and a new "culture" among the observers and assistants and the other caregivers with which they work.

 

 

 

 

Partners: Coordinating Care for High-Risk Patients

The results are in from Partners HealthCare's Medicare demonstration project that was conducted at Massachusetts General Hospital (MGH). In 2006, CMS funded MGH and the hospital's physician organization to launch a Care Management Program - one of six demonstration projects nationwide. During the three-year demonstration, the MGH developed new strategies to improve the way health care is delivered to its most vulnerable high risk patients - those with multiple health conditions and chronic disease. Because of the program hospital readmissions dropped 20 percent, and emergency room visits dropped 13 percent. And the program resulted in annual net savings of 7 percent.

 

Volumetric Capnography at New Bedford Rehabilitation Hospital

New Bedford Rehabilitation Hospital is using the latest, non-invasive monitoring technology to accelerate the time in which patients are weaned from their ventilators. Using volumetric capnography has resulted in a 29% reduction in the average length of time that patients spend on ventilators, which in turn reduces the patient's risk for pneumonia and damage to lung tissue, while increasing the patient's quality of life. New Bedford Rehabilitation Hospital's advances in decreasing patients' weaning time was featured in the October 2010 issue of MD News, South of Boston.

 

The Goal of Reducing Surgical Site Infections to Zero: The ongoing Journey at New England Baptist Hospital

A post-operative infection can be a devastating complication for any patient. This is particularly true in elective orthopedic surgery, where the patient typically chooses to undergo the procedure in the anticipation of decreased pain and improved function. Deep infection following orthopedic surgery may drastically alter the outcome. Read how NEBH reduced infections; this article is reprinted from the August 2010 First Do No Harm newsletter produced by the Quality and Patient Safety Division of the Massachusetts  Board of Registration in Medicine.

 

Milton Hospital Reduces Catheter-Associated Urinary Tract Infections

Catheter Associated Urinary Tract Infections (CAUTIs) are an often preventable healthcare- associated infection (HAI) common in hospitals across the country.  These infections can be a serious complication for patients, can increase the time they are hospitalized and add to the cost of care. On occasion, antibiotic treatment of CAUTIs can also pose potential health risks for the patients.

 

Boston Medical Center Nurses Teach Pressure Ulcer Prevention

Three nurses at Boston Medical Center are taking a proactive rather than reactive approach to skin care.  The skin team RNs - two full time and one part time - constantly emphasize the importance of assessing patients' skin from head to toe. 

 

Making Strides at Jordan Hospital to Reduce Falls

Jordan Hospital in Plymouth, Mass., has undertaken an innovative strategy to deal with patient falls, which is a common problem that occurs just about everywhere that care is provided -- from hospitals to homes.

 

Newton-Wellesley Hospital:
eMAP - Rx for Medication Errors?

According to the Institute of Medicine (IOM), "medication-related error … is one of the most common types of error, substantial numbers of individuals are affected, and it accounts for a sizable increase in health care costs."1  In order to decrease the potential for medication-related errors, Newton-Wellesley Hospital launched a major patient safety initiative in 2009 - the implementation of an electronic Medication Administration Process (eMAP).